Refund policy

Last updated: October 24, 2026

This policy covers purchases made from xnaruto at https://xnaruto.com.

1. Return Window and Eligibility

You can ask to return an item within 30 calendar days of receiving it. Eligible reasons may include an unsuitable size or change of mind, as well as an item that is damaged, defective, or incorrect.

For size-related or change-of-mind returns, the item must be unused, unworn, and unwashed, and remain in its original condition with its original tags attached and original packaging, if provided. Please include your order number or another proof of purchase.

These condition requirements do not prevent you from reporting an item that arrived damaged, defective, or incorrect, or from using any rights available to you under applicable law.

2. How to Request a Return

Email hello@xnaruto.com with your order number, the item you want to return, and the reason for the request.

If the item is damaged, defective, or incorrect, please include photos if reasonably available. We will review your request, send you return instructions, and arrange return shipping at our expense.

Please get in touch before sending anything back so we can locate your order and coordinate the shipping.

Return address
xnaruto
15901 NW 22nd Ct
Miami Gardens, FL 33054
United States

3. Return Costs

We pay the return shipping costs for eligible returns. There are no restocking or return handling fees.

Standard shipping within the United States is free, so there is no original standard shipping charge to subtract from your refund.

4. Inspection and Refund Timing

We will inspect the returned item within 3 business days of receiving it and let you know the result. If we decline the return, we will explain the reason.

For an approved return, we will start a refund to the original payment method within 15 business days after approval. The refund covers the amount paid for the accepted returned items, including refundable taxes where applicable. Discounts will be reflected in the amount you originally paid.

Starting a refund and seeing the funds in your account are separate steps. Posting times depend on your bank or payment provider. If the refund has not appeared after the processing period stated by your provider, contact hello@xnaruto.com and we can help trace it.

5. Damaged, Defective, Incorrect, or Missing Items

If an order arrives damaged, includes the wrong item, or is missing an item, contact hello@xnaruto.com. We will investigate and arrange a suitable resolution, such as a replacement or refund, without charging you shipping costs to correct an error on our part.

A reasonable inspection to identify the problem does not reduce any rights you have under applicable law.

6. Exchanges

If you need a different size or item, contact us. We will confirm what options are available and explain the process before you return anything.

If an exchange cannot be arranged, you may request an eligible return and place a new order.

7. Order Cancellations

To cancel an order, contact hello@xnaruto.com as soon as possible. We will check whether it can be stopped before dispatch. If it has already shipped, use the return process above.

If we confirm the cancellation before dispatch, we will start a refund to the original payment method within 2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not limit any rights or remedies available under applicable law.

8. Contact

xnaruto
15901 NW 22nd Ct
Miami Gardens, FL 33054
United States

Email: hello@xnaruto.com
Website: https://xnaruto.com/